A good practice is to capture notes and attachments against your data.
These can be captured in the right hand Preview Panel of the entity you are viewing.
Extract reports for notes and attachments
This report extracts all notes recorded against a meter, account, location, group or organization for the selected location, group and/or organization.
Notes Extract for Records
This report extracts all notes recorded against account Records.
This report provides a list of attachments across the Organization from Organization, Group, Location, Account and Meter levels. This report must be scheduled or emailed.
Account Items Attachment Summary
This report provides a list of account item (Record) attachments across the organization. The selected date period relates to either the period over which the account item is valid, or the date when the attachment was uploaded. This report must be scheduled or emailed.